A UX in Libraries Reading List

There's a new page in my navigation bar! UX is here.

Earlier in the month I called upon the ever-awesome network of twitter info pros to help me create a reading list to introduce someone to UX in Libraries - the part of User Experience focusing on ethnography and physical spaces rather than primarily on the online experience.

UX is a growing area but lots of people are still unfamiliar with it, so the aim of the list is to take a structured approach to introducing the topic, taking someone from a fairly straightforward definition right through to books, blogposts, presentations and journal articles that go into a lot of detail.

Lots of people came back with great suggestions and I said I'd make the list publicly available upon completion, so here it is. When you're looking for UX literature there's obviously a huge amount on website UX, so it's nice to have a concentrated list that's just about the library context.

UX in Libraries Resource List: A Structured Introduction to UX and Ethnography.

Tweet

If you're wondering about tweeting a link to this blogpost you can use the sharing button at the bottom of the post, or you can use this one to tweet a link directly to the reading list itself instead if you'd prefer!

I created this primarily for the UX Intern about to start work at York for six weeks, who I'll be managing. I'm very excited about this - it's such a great opportunity to hit the ground running with some ethnography, and turn the ideas from the UXLibs conference into results for our own institution. The intern starts in August - I'll blog about how that all goes at a later date.

If you can think of a way to improve this reading list, please let me know! I've created a copy for our intern which I'll leave alone for the moment, so this public version can be amdended to and added to as much as people feel would be useful. I'm particularly keen on additions that you have specifically read / watched / viewed and found helpful, rather than 'I've heard this is good' type suggestions which might end up making the list too long and unwiedly...

(updated) Training up North! Presentation Skills workshop coming up

UPDATED 1st OCTOBER:

I now have confirmation of the location and details on the October 16th workshop. I've deleted all the stuff about the York workshops in the post below, as those dates are now past.

---

Oct 16: Presentation skills workshop, Liverpool

This is the full-day Making Your Message Stick workshop, which I've just revamped, for CILIPNW. It'll take place at the Library at the University of Liverpool. All the details, including how to book, are on the CILIP website - in essence we'll be covering how to make a very effective presentation indeed (which, as it happens, will also look really nice!).

There are also two free student places available, with a deadline of October 5th for application - if you're currently enrolled on a LIS course, click here to see how to apply.

Some feedback from the two most recent Presentation Skills workshops I've run, for CILIP NE and the Bodleian:

““Tips and tricks about perfect presentations - it was fantastic! Very informative, very attractive content of the course. I’d recommend it to anyone.”

”The trainer’s knowledge and approach to the presentation were outstanding. We received numerous references for further learning and finding resources, which is greatly appreciated.”

”It was excellent. It is a particularly difficult topic to present on, as the audience is looking to see excellent presentation skills in action. The trainer succeeded in demonstrating presentation skills as well as talking about them.”

”It was just perfect.”

”Ned is very engaging and was able to get across his enthusiasm and expereince of presenting at a high standard.”

”The trainer gave lots of useful tips and could draw on own experience in libraries to illustrate points; there as a good balence between written and spoken input and time to practice new ideas.”

”The course was really fantastic, I came away with lots of practical ideas and feeling enthusiastic about sharing them with my team.”

”The best training I have ever been on.”

“I found the day very useful - a very practical session with time for hands-on practice and a lot of good advice given. I have heard a lot of about Ned’s presentation expertise. He was great!”

”Really useful and informative. Good to have practical sessions as well as demos.”

”Ned was fantastic, and there was a great balance of practical exercises, and presentation of examples and tips.””

— Bodleian Libraries 2015, and CILIP NE 2015

---

You can see all of the upcoming workshops on my Upcoming Events page. Hope to see you at one of them!

Blogging to publicise research

Tweet

Yesterday I gave a talk to some Music Technology students about blogging. They're using blogs as part of their course, and I wanted to convince them to get the most out of the opportunity, and carry on after their Masters is done, because I think blogging is a fantastic thing.

I wanted the tips below to apply to anyone in academia who blogs, but hopefully also to libraries and librarians and other non-profits who want to get more out of it too.

This isn't the exact presentation I gave to the students - I've annotated it so it makes sense without me talking over the top of it. It covers building a readership, embedding multimedia, using the analytics, and a couple of other things too.

In case you're interested, here's a link to the Twitter Tips and Tricks post, of which there's a screen-shot in the presentation above.

#UxLibs 4: Ethnography You Can Try At Home

Tweet

Post 4 about the UXLibs Conference. This one is about the actual ethnography we went there to learn about. If you're interested, there's a post about the conference organisation and format here, plus a post about the Usability keynote here, and a post about the Ethnography and Design keynotes here.

But first, the Conference badge. This genuinely was the best user experience I've ever had from a badge. The attention to detail was symptomatic of the whole approach to the conference, I felt - it was designed to be a good experience. Timetable, maps, where your accommodation is, which parallel sessions you were in, name, institution, Twitter name, the conference hashtag AND it was reversible so it could face either way and still be useful. All little things but together they made a real difference.

Badge magique!

Before attending this conference my knowledge of ethnography was limited to having read about it. I'd not done any. I knew it was useful, and I knew why I felt we needed to make use of it - but if someone had caught me by surprise with the question 'So what IS ethnography in libraries?' I would have crumbled... But not anymore!

Here are some of the techniques we learned about ethnography - in the final post next time I'll cover the process of designing a service or product off the back of what you learn.

Cognitive Mapping

I've put this one first because it's my favourite. I didn't actually get to do this one (on Team Space Grey we all went to different workshops, and mine was the Observation one), but I really loved the results of it. If you're reading this thinking "I did do this and you've misunderstood it" then correct me in a comment!

Cognitive Mapping is in essence asking your subject (student, staff or whoever) to draw a map of the library - or, ideally, of their wider learning landscape - in order to understand how they perceive the space, what they actually use, what they value and see as most important and so on. Often the subject is asked to change colour of pens every 2 minutes, for a total of 3 colours over 6 minutes, so you can later see which order the items were drawn in, an indicator of their importance.

Here's a map which Team Space Grey got one of our students to draw (thanks for sending me this Kristin!):

We got two maps overall - what was particularly interesting for us is that one of them mentioned the basement area of the library as being dark and scary, and another didn't put the basement on the map at all! This was a big part of the idea we later pitched (which I'll cover in the next post).

There are some examples from Donna Lanclos of congitive maps, here.

What we didn't really have a chance to do at the conference itself was code the findings. To quote library anthropologist Andrew Asher - one of only two people to hold that position in libraries, the other being Donna Lanclos - here's how you might go about it:

“Coding these images basically involves counting the elements drawn in order to construct two indexes: a identification index, which is the number of times that an element is drawn divided by the total number of individuals participating (i.e. the percentage of the time the element occurs), and representativeness index, which is the number of times an element is drawn divided by the number of times that category of element is drawn (e.g. the number of times a study room on the first floor is drawn divided by the number of times all study rooms are drawn) (See Colette Cauvin’s “Cognitive and cartographic representations : towards a comprehensive approach” for additional discussion). I also constructed a temporal index for each element by coding the three colors in order (1 = Blue, 2 = Green, 3 = Red) and calculating the mean value for each element (you could do more complicated things by combining the indexes if you are mathematically inclined, however, I’ve found that these three get at most questions).”

— Andrew Asher | www.andrewasher.net

Observation

Observation is exactly what it sounds like - you occupy a space in the library or wider campus and you note exactly what's going on and how people use the space. In our workshop we were encouraged to focus on the location itself, the pathways users took through it, the interactions they had (both with other people and the objects and machinery), and the tools they used.

I drew a heat-map, or rather a behavioural map, using the Paper app on my iPad - tracing the lines of every single user who came through the library over a set period of time. You quickly get a picture of how people move through the space. (Not a single person went down to the basement...)

I can't draw at the best of times, and this was done using my finger - so my handwriting which is usually terrible is now completely unusable, and the weird mass of colours near the bottom left is me repeatedly trying to get the action right to bring up the colour selection tool - but I really enjoyed making this!

The idea of course is to build an understanding of how the space is used, and then adapt the space to better suit the reality for the users. For example, at Judge Business School they moved the digital display screens so they were easily viewable from the 'desire line' - the path most students took through the library. There's more on this in slides 13 - 19 of Andy Priestner's deck here. (That presentation is also a great introduction to ethnography generally.)

Interviews

The key thing about interviews in this context (as opposed to the more traditional focus group methods libraries often use) is asking completely open ended questions. I mentioned this in my post about Donna's keynote: if you ask how a student writes an essay, you get a potentially more illuminating answer than if you ask 'what library resources do you use for an essay' or 'how do you use the library'. All of this makes the data you get messy and harder to process, but ultimately in my view more worthwhile.

Touchstone Tours

Just as the Cognitive Mapping gets the user to draw the map rather than view the library's own, Touchstone Tours ask the user to take the librarian on a tour of the library, rather than the other way around. By the user telling you how the tools, systems, building and spaces work, you get to truly understand how it feels to be a user without the in-built knowledge and understanding we have as library staff. (Our tour subjects didn't take us down to the basement because, for them, it really didn't matter.)

Love-letter / break-up letter

I'm reluctant to try and describe this one in too much detail as I wasn't in the relevant session and we didn't end up using it in my team. But it involves writing a love-letter to the library if you like it, or a break-up letter if you don't. When it works well it gets to the heart of the user experience, and helps understand the emotions Matt Reidsma talked about in his Keynote on usability.

There is more info on interview techniques, touchstone tours, and the love letters, in Georgina's workshop slides.

Anything I've forgotten, let me know!

Australia! I am in you in April, running some marketing workshops...

Phil Bradley always said you could travel the world on a library degree, and that seems to be coming truer and truer. 

In April I'm running some workshops on marketing libraries, in Australia. If this is a side of the information profession you're interested in, I'd love to see you there! The dates and cities are:

• April 20th: Melbourne
• April 22nd: Sydney
• April 24th: Brisbane

The training company who've asked me over to do these has put together a pretty comprehensive brochure detailing what we'll cover. You can see more info as well as booking details over on the PiCS site, and I've embedded the leaflet below.

Marketing Your Library Service workshop details