Training

The Pros and Cons of Hybrid Freelancing

Is there a word for people who are both employed and self-employed? There's a group of us who work the majority of our time in a normal job and also do freelance work in the remaining time: I'm going to call us Hybrid Freelancers, for want of a better term. I love being a hybrid freelancer, and a new change has got me reflecting on the pros and cons.

Today I start a new regime of compressed hours: I'm now doing my 90% FTE hours over 4 days rather than 4.5. I reduced my hours to 90% 12 years ago when I first started doing freelance training & workshops as well as my regular day-job at the University of York, and it has worked really well - taking either a day each fortnight, or half a day each week since Covid hit and things moved online, to prepare and run training sessions.

I literally never run the same session the same way twice. I will always, always revise my materials in some way before each session, either to tailor them to the sector or the organisation, or update them with new information, or just tweak them based on something which went well or less well the previous time I ran it. Up until now, I’ve tended to do that at the end of my regular working day, and the morning of the workshops – 45 minutes here, an hour there, and the materials are updated and ready to go.

Just under a year ago I changed roles at York and became a Faculty Engagement Manager, and I’ve found the new position to be much more intense and to take up a lot more emotional energy than my old one. I’ve noticed I’d get to 5pm or so and simply be too knackered to change gear completely and work on freelance materials, so I’ve found myself working at the weekends or evenings occasionally to prep for workshops - something I absolutely do NOT wish to be doing.

As a result of this, I’ve made the change to compress my hours. 5 days compressed across 4 has always been a mystery to me – the days seem so long I don’t get how people manage it… But to fit less than 4 additional hours into 4 working days, and then have a day off a week, seems very doable. It will mean on a regular workshop day where I run something online from 10am – 1pm, I will have the afternoon completely free to prep the NEXT workshop after that, and so on and so on. I think this will really help.

It also means I can potentially take on more freelance work, although by some miracle I have almost always had the same amount of demand for freelance work as I have time do it in, and I don’t expect demand to double just because my availability has! But hey, if you’re reading this and wondering if I can fit in a larger 2-day workshop or whatever, the answer is, yes, by all means get in touch…

Anyway, one of the cons of being a hybrid freelancer is also one of the pros: dividing your brain in two. On the one hand, the con is that it can be hard to switch gears and fit those two different worlds into a reasonable number of working hours. One the other hand, the pro is that both worlds benefit each other: I’m better at my day-job because I learn so much from my freelance work, and my freelance work is anchored in the reality of what is achievable in a library, because I work in one…

What else is there in the pro column, and does it outweigh the con column? First of all I’m going to talk about money. Even though I *know* it’s better when we’re open about financial matters when it comes to jobs, I still feel awkward and gauche! But here we go, anyway.

The Cons of hybrid freelancing

Part of your income is not guaranteed. I’m starting with the obvious one – for 10% of my time I’m relying on generating work, and if I don’t get any work I don’t get any salary. And of course if I’m ill I don’t get sick pay. This is inherently stressful, although much less so as a hybrid than as a full freelancer. On the upside, if you DO get work, it generally pays better than the day-job: my annual income is greater than if I was 1.0 FTE in my day-job.

Continuing on the subject of financial matters, you’re paying less into your pension. You can of course supplement your day-job pension with a private pension if you choose to, but you won’t get any sort of employer-matching type offer. You also have to get good at guessing what your tax bill will be, and putting aside that amount, because you’re taxed annually rather than at-source on your freelance income.

Here’s a tricky one: what does being a hybrid freelancer do for your reputation at your place of work? I’ve heard ‘oh they’re never there, really’ about people in other libraries who also do freelance work: I really, really hope my colleagues at York have never said that about me! Of course, I wouldn’t know if they did. What I do know, however, is I put absolutely everything into my day-job: I make sure I personally make a difference not just to the library but the actual student experience, and I hope this ensures no one ever thinks I see the day-job as lesser in any way to the freelancing.

The Pros of Hybrid Freelancing

I don’t want to be cheesy but the main pro is the people. As a freelancer I’ve run over 300 workshops across four continents (five if you count working online!) and I must have spoken to getting on for 10,000 people across that time: it is an absolute privilege to interact with so many professionals in my field and others, and to get so many different perspectives and experiences shared with me. It makes me better at both my jobs and it helps me understand the world from viewpoints other than my own, which is especially important as a cis, white, straight male.

The work itself is incredibly rewarding. I can only speak as a trainer, but I completely love it – working with engaged professionals who want to learn and share ideas and really get something out of the workshops. I’ve met people years later who’ve told me in detail about how they implemented ideas I’d given them in workshops and that is an uncomplicatedly brilliant feeling!

You get to travel, without travel becoming the only thing you do. I’ve had amazing opportunities thanks to freelancing, to visit South Africa and New Zealand and Australia and all sorts of places in Europe, which I’ve loved. But, I’ve also turned down a lot of overseas trips because they didn’t work for my family - as a ‘hybrid’ I can say no to things, but if I was fully freelance I may well have felt like I had to take on the trips to make ends meet.

Your worklife is inherently varied. I stayed in my previous job (Academic Liaison Librarian) for 13 years, which is a long time. Mainly it was because I hadn’t found a job I wanted to do more, but a big reason I didn’t get itchy feet was because I had constant professional *variety* and change in my freelance life.

All in all I’d say to anyone considering going freelance, try the hybrid system first to see if it suits you – the additional security it provides is really beneficial, especially when you’re first starting out!

Library marketers! Don't fall into the trap of thinking TikTok is just a young person's platform...

There’s some really interesting data I’d like to present in this post for your perusal, so I’m going to put it at the top as a sort of tl;dr version - but obviously please do carry on reading for the context of why it matters!

So here it is. Broadly speaking, we think of Facebook as being for older people, Insta and TikTok as being for younger people, and Twitter* for being somewhere in the middle - the sweet spot for that 25-34 demographic. However:

Twitter has around 127 million users aged 25-34, where as TikTok has 256 million users aged 25-34. In other words there are more than twice as many 25-34 year olds on TikTok (the young person’s platform) than there are on Twitter (the 25-34 year old’s platform!).

Remarkable, eh? But why does this matter? Recently I was working with a library on their marketing, and asked them if they'd considered using TikTok. No, came the reply: our average user is 28 years old, an age more associated with Twitter demographics.

First of all, kudos to the institution for a) knowing useful demographic data and b) using it to inform their decision-making! We all need to do more of that.

However there's a risk that we can let the dominant narratives about social networks disguise important insights: in this case, the idea that TikTok is full of young people (which it is) obscured the fact that there are SO MANY people on the platform overall that it's useful library marketing for all age-ranges.

These days accurate Twitter user-figures are hard to find, but here's what I discovered via Statista. There are around 335 million users of the platform, a massive 38% of whom are in the 25-34 age bracket. So: 127 million people in the age range for the target 28 year old. And no other social network that I looked into had such a high percentage in this particular group: so far, so good for Twitter.

However! Whilst only 16% of TikTok users are in the same 25-34 age-range, that's 16% of 1.6 billion users - this amounts to 256 million people in total. In other words *twice as many 28 year olds are on TikTok than are on Twitter.*

Only 8% of TikTok users are aged 35-44 like me (I am clinging on to that age-range for another few months before I get promoted to the 45+ one!) but in my own experience if feels chock-full of them... I drum for a band that exclusively plays 90s Dance music - trust me when I say, people aged 35-50 love it but it's of very little interest to anyone younger! And yet we do very well on TikTok (more so than Insta or Twitter or Facebook) because it turns out, there are a lot of nostalgic people in their 40s on there, who want to see a band play the song Renegade Master live on stage (42,000 views and counting) 😄

Anyway. The point is that TikTok is an option worth considering (in the long term its battles with the US Government may, or may not, change that) even if you don't consider your library's key demographic to be especially youthful. It's always worth looking deeper at the numbers behind the narratives, and how they relate to YOUR library community.

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*I'm just not going to say X. I'm not going to say X, formerly Twitter. It's too annoying. I'm just going to say Twitter, forever.

Upcoming Power Hours on UX and Marketing

Two of my favourite people in Libraryland, Phil Bradley and Val Skelton, are running Power Hours on a Friday lunchtime. The idea is a packed hour of useful CPD, with space for discussion afterwards, for £35 a session. I’ve done one of these already and it was great, with loads Chat back-and-forth; they have sessions coming up on Canva, AI and more - plus three in the diary between now and the new year, hosted by me!

I hope to see you at one or more of them. Here’s what we’ve got coming up.

Introduction to UX in Libraries: November 17th

Libraries using UX are discovering rich and often fascinating data on their patrons, which is proving a nuanced feedback method to complement traditional surveys and focus groups. We'll explore what ethnography really is and why you might want to use it, then look at specific examples of techniques to try out. We'll also look at examples of changes libraries have made to their services based on UX projects.

More details of the UX In Libraries session on Eventbrite


Jargon free introduction to Library Marketing

This session will focus on how to approach marketing libraries in all sectors. How do we frame messages so they have the most impact? What actually matters to our audiences? How do we keep things simple without dumbing down?

This works as a stand-alone session, but can also work as an introduction to the Strategic Marketing session below.

More details on the Intro To Library Marketing on Eventbrite.


Strategic Marketing in Library Campaigns

Library marketing becomes hugely effective when it is coordinated and joined up. In this Power Hour we'll explore marketing strategically and in campaigns. We'll work on segmenting audiences and tailoring messages for each group, before tying everything together in a strategic marketing plan.

This session works as a stand-alone session, but also picks up where the Intro To Marketing, above, leaves off, if people want to take them as a pair.

More info on the Strategic Marketing Power Hour on Eventbrite.

So you want to be a library freelancer?

10 years ago today I did my first ever freelance work. It was for the Latvian Ministry of Culture (of all people!) and within 12 months I’d run workshops for the Bodleian, then UKeIG, then the British Library, all of whom I still run workshops for a decade later, and I was off. I went down to 90% in my day-job and started doing a day of freelancing a fortnight, and I’ve now done over 270 workshops in 16 countries for 78 different organisations.

I absolutely love it. A decade of doing it is as good an excuse as any to write about it so for anyone who’s interested here’s what I’ve learned along the way.

The freelance work benefits the day-job, and having a day job benefits the freelance work

I am constantly bringing to my day job things I’ve learned doing freelance work. The analytics apps my library uses for social media, the PowerPoint techniques used to create our Induction slide decks, the campaign structure we use for our marketing - all of these were researched / developed for training and then adapted for my work place. There’s no better way to keep on top of new developments in your field than to have to know enough about them to be able to train others! So for example, when it comes time to make a video for the library there’s several apps or programmes I know how to use - because in order to include something in a workshop I always have to have used properly it myself.

It works both ways though; the day job feeds into the workshops. It grounds me in the reality of working in libraries with all the constraints that involves. Feedback I get a lot after workshops is ‘it’s so nice to have someone talk about marketing who actually works in our industry so knows what we can and can’t do’. Working in a library 4.5 days a week is extremely useful for the training that happens in the other half day.

The creation-to-delivery ratio is bonkers and not in a good way

I have a selection of workshop outlines which I adapt for each session. There’s three broad categories - strategic marketing, social media, and presentation skills - with variations. Each of those took hours and hours and HOURS to create, and then I usually spend an hour or two tweaking content and making improvements for each workshop.

Sometimes people will ask me to run training on a topic I’ve not done before, and I almost always say no - because to make 3 hours’ of content for a half-day workshop takes at least 12 hours. Planning structure, outcomes, creating slides, planning tasks and activities, writing the booklet - there’s at least a 4:1 ratio of creation to delivery. So if you take on a workshop or training gig, make sure you book in a LOT of prep time if it’s something you’ve not done a version of before.

That said, I always tweak the sessions. I’ve almost never delivered the same set of slides twice - there are always new ideas or improvements to incorporate. Sometimes I get people coming - deliberately! - to versions of sessions they’ve attended with me before, and in those cases I’m always relieved that there’ll be new content for them…

It’s lovely to build relationships over many years. One of the things I’m most proud of is that 39 of the organisations I’ve worked with have invited me back!

The orgs I've delivered most sessions for

My relationships with the Bodleian, LIEM, the British Library, NEFLIN, PiCS and UKeIG go back years and years now, I really value that. And speaking of relationships…

The best thing about librarianship is librarians

Libraries are great, but the people who work in them are better… The community is certainly not without its issues, but in general I find it to be supportive and great at sharing. Especially in the age of zoom workshops, one of the things I love is how much knowledge the participants share with each other - everyone, including me, learns from everyone else.

One of the very best things about freelance work has been the opportunity to travel. Four of the countries below I have only worked in virtually, but the rest I’ve been fortunate enough to visit for work, and librarians are fantastic the world over.

Workshops by audience location (excluding England)

(Includes online)

Flexibility and interaction are everything

Interaction is what makes workshops feel alive and exciting. An audience full of questions and comments is just the greatest thing, and as a trainer I thrive off the energy that comes with it - and it’s lovely to know the workshop is really covering everyone’s specific needs because we’re discussing them. Sometimes groups really have to be convinced that you want interactivity, so re-emphasise it a few times both out loud and on the screen with specific prompts. I’ve done 144 in-person sessions and 128 online - the Chat is absolutely brilliant in online sessions, and I really enjoy getting to hear even more from delegates - tips, advice, examples, questions - than I do face-to-face.

Flexibility is absolutely essential for long training sessions. A session running from 10am - 4:30pm has so much potential to be elastic in terms of timings, so it’s worth being ready to change things on the fly. I usually put in more slides than I think I’ll need, then go into the slide-deck and hide material as I go along depending on how much discussion there is and what people want to focus on - then share the fuller version of the slides with delegates afterwards so they can still see the extra content if they’re interested.

You do not have to do things the way you’ve seen them done before

I can’t stress enough how it’s worth starting with a completely clean slate when building a training session. You don’t need to use post-its, or break-out rooms, or group discussion and a nominated person feeding back, just because they all get used a lot. You can, of course! But choose each activity because it best suits the work you’re doing and the delegates in that moment, rather than because it’s the sort of thing that normally happens...

I’m genuinely honoured to have worked with all these organisations below. If you’ve ever come along to a workshop thank you so much for attending, and if you asked questions or made comments thank you for that (and if you didn’t that’s fine too!), and I really hope you found it useful. I’m looking forward to seeing what the next decade brings.


If you’ve made it this far, thanks for reading! And by the way, the Instagram series that was previously running on this blog in 2022 WILL return next time I post - we’ll be talking about Stories: what they are, why they’re important, and ideas for how to use them well…

Tweeting for libraries: a handful of useful tools and examples

I ran a webinar on building engagement on Twitter during this strange lockdown times we live in, for the Living Knowledge Network run by the BL.

I ended up finding some useful tools and examples I’d not seen before as part of the research for it, so I thought I’d share those (and some classics) here, if you’re interested…

Image Resizing

Tweeting images is good: 80% of social media use happens on mobile devices, people scroll at speed - images help slow them down and engage with your stuff. (That said, I see some libraries including an image with literally every tweet. Conversely I actually wouldn’t advise this as it reduces the impact of all of them. Think of images as punctuation to your timeline, rather than the words.) If you make images the right size, people can see all of the image in your tweet, without needing to click on it to expand - which many people won’t do, so it’s good to make the most impact from the image without the need for a click.

The short version of resizing is, make your images 16:9. These are the right proportions to display correctly in a tweet. You can achieve this by using a PowerPoint slide as a template - these are 16:9 in default (since Office 2013 anyway) and you can Save As and choose .png rather than .pptx to save a slide as an image. Or, take an existing image and use photoresizer.com to get it exactly right for Twitter.

Going a step further with this, check out @nanobop’s really handy guide to posting multiple images in the same tweet. The first one in the thread below we’ve already covered, but click on it and read the follow-ups for guides to posting, 2, 3, and 4 pics at once, and the ‘open for a surprise!’ technique.

Twitter Moments

Sometimes you do something on Twitter and it goes well and you want to capture that success. Storify and a number of other tools have been great for that in the past, but are no longer available.

Step forward Twitter’s own Moments feature. It allows you to pull together the tweets of your choice into a little narrative, with an explanatory note at the top - then share it with whoever you like. Here’s a Moment I put together for my own place of work about a new space we’d launched: I used it to share all the positive feedback with non-twitter-using colleagues (and to make the success story easy to come back to later when I do an annual social media report) - you can view this Moment here.

Another example of using Moments is below - this time just to collate our own tweets and easily share them, rather than documenting feedback. We asked our users to draw our buildings, a challenge they took on so well I ended up using the fabulous Photofunia to put their images into gallery settings… This went down really well, I’d recommend trying it with your own library.

View this moment here or by clicking the image below.

A @UoYLibrary Twitter moment

A @UoYLibrary Twitter moment

Battles and other threads

There are millions upon millions of tweets every day (there’s more than 350,000 every minute…) so it’s easy for your own attempts at engagement to get lost amid the noise. One way to help them stand out is to build something more tangible and substantial than separate tweets.

Sometimes friendly institutions ‘war’ with each other on twitter - this epic #AskACurator battle between the Science Museum and the Natural History Museum drew so many eyes to it that it ended up in the papers, as did this more recent ‘creepiest object’ thread. (There are merpeople in both which are just off-the-charts horrend.) In the Library world, the ongoing good-matured spat between the Orkney and Shetland libraries twitter accounts is excellent and benefits both parties.

Threads are just a series of related tweets. If you reply to your own tweet they are connected; if someone finds one they can find the rest. You can build a thread in three main ways - all in one go BEFORE you tweet any of it (by clicking the little + symbol to add another tweet as many times as you need before you click ‘Tweet all’), in real-time where you just add your tweets as you go along - this is good for incorporating feedback and questions from your followers - and over a series of days, weeks, or even years. This example from the Glasgow Women’s Library is a thread tweeted over a month - every day more and more people found out about it and got involved, and because it was threaded rather than discrete tweets, they could find all the previous tweets very easily, whatever point they came in at…

Happy tweeting everyone.


By the way the header image of the balanced stones (from Pexels) was in reference to a bit about balance which I took out of the post above, but I really liked the picture so I left it in, if you’re wondering what that was all about.