marketing

The Spotify-Wrapped Library Marketing Hack

If your library is hot on protecting user-data and privacy, there’s a great opportunity coming up to tie in some marketing with Spotify Wrapped. I’m sure you’re familiar - Spotify extensively mines your usage date over the last year and gives you a nicely packaged graphic summary of it - which many, many people tend to share their version of on social media.

In marketing terms, it's often easier (and more productive) to join in an existing conversation than to start a new one, so the idea is simply to produce a Library Wrapped which cannot give any useful info on what patrons read and did, because WE take user data and privacy seriously. We get the social currency of the Spotify wrapped discourse, and also get to make a useful (and, I think, not widely known) point about libraries being a real outlier these days in actually protecting, rather than exploiting and shilling, user data.

I made a mock-up of the sort of thing I mean, based on the visual style of a previous Spotify year. (And it goes without saying, this is an example with fictional categories to illustrate the idea - obviously you need to be on rock-solid ground with any claims you make about user-privacy at your actual library, so only say things you know are true!)

A mock-up of what a Library Wrapped might look like

I searched for library wrapped examples to see if anyone was already doing this - quite a lot are doing it with total visitor stats etc rather than the privacy angle, like this example from Pembroke, and I think that works too.

I did find one library who has already done my suggestion above, and frankly much better than my mockup! Albany Public Library posted this back in 2021:

Bright graphics with a shrug icon. Text says: We don't keep track of what you read, watch, or listen to because privacy should be the default not the exception

Anyway: providing, as mentioned above, you’re completely confident in your claims, make the most of this opportunity to get some advocacy and marketing out into the world!

Upcoming Power Hours on UX and Marketing

Two of my favourite people in Libraryland, Phil Bradley and Val Skelton, are running Power Hours on a Friday lunchtime. The idea is a packed hour of useful CPD, with space for discussion afterwards, for £35 a session. I’ve done one of these already and it was great, with loads Chat back-and-forth; they have sessions coming up on Canva, AI and more - plus three in the diary between now and the new year, hosted by me!

I hope to see you at one or more of them. Here’s what we’ve got coming up.

Introduction to UX in Libraries: November 17th

Libraries using UX are discovering rich and often fascinating data on their patrons, which is proving a nuanced feedback method to complement traditional surveys and focus groups. We'll explore what ethnography really is and why you might want to use it, then look at specific examples of techniques to try out. We'll also look at examples of changes libraries have made to their services based on UX projects.

More details of the UX In Libraries session on Eventbrite


Jargon free introduction to Library Marketing

This session will focus on how to approach marketing libraries in all sectors. How do we frame messages so they have the most impact? What actually matters to our audiences? How do we keep things simple without dumbing down?

This works as a stand-alone session, but can also work as an introduction to the Strategic Marketing session below.

More details on the Intro To Library Marketing on Eventbrite.


Strategic Marketing in Library Campaigns

Library marketing becomes hugely effective when it is coordinated and joined up. In this Power Hour we'll explore marketing strategically and in campaigns. We'll work on segmenting audiences and tailoring messages for each group, before tying everything together in a strategic marketing plan.

This session works as a stand-alone session, but also picks up where the Intro To Marketing, above, leaves off, if people want to take them as a pair.

More info on the Strategic Marketing Power Hour on Eventbrite.

Academic Library Social Media: podcast interview

I was invited to be on Andy Hurt’s podcast about libraries recently, and we had a great time discussing library social media in an academic library context. Andy asked such great questions, I really felt like we got onto all the intersting stuff - personality, humour, tone, trends… Have a listen:

Thanks again to Andy for having me on. She works at University of Melbourne Library and their social media is really, really good - check out their Twitter here and their Instagram here.

A library social media manifesto

Last night at quarter-past-midnight, I sat in my kitchen and was live-streamed into a #VALA2022 conference room in Melbourne. The hybrid thing worked really well, more on which below, but first things first, here are my slides.

The presentation

A library social media manifesto

When I was invited to present on the topic of social media I wasn’t initially sure how to frame it. I talk about social media in workshops all the time but that’s a different thing, really - 3 hours instead of 30 minutes, hands-on rather than a talk, and normally quite focused so for example just covering one tool or approach. In the end I submitted an abstract I was not quite happy with, and then about a month later was struck by the ‘manifesto’ framing for the info and asked the organisers if I could change my plans! They kindly said yes, updated the website etc, and so the slides above are the product of all that.

I’ve tried to create something universal, so whether you work in public, academic, health, school, law or business libraries this should apply equally. I’ve also tried to create something that will help libraries feel refreshed and re-energised - some people I’ve spoken to have talked about a bit of a lull in their social media progress, after making some real progress a year or so into the pandemic… Anyway, check out the slides and see if the ideas help you. The video of the talk will be available in due course.

I absolutely love, love, love this sketch-note of my talk from Kim Williams. It captures all the key points and works as a companion piece to the slides above. Thank you Kim!

The hybrid experience

I realised on the afternoon of the presentation that my slide theme of slate grey and yellow matched my kitchen… What hadn’t twigged at that point was that I’d be presenting in that same kitchen! (The main ‘home office’ space is in our bedroom, in which my wife was asleep due to it being 12:15am, so the kitchen was really the only opion for this.) The people of #VALA2022 must think I’m REALLY serious about slide design and always match it to the room…

A slate grey and yellow kitchen

He’s not wrong…

ANYWAY the hybrid experience worked really well for me, and gave me hope for the future of conferences. I just attended UXLibs in person and, of all the conferences I’ve ever attended, I think that is the least doable online - we absolutely HAVE to be in the space together to make it work. So it’s a stark choice of, either have it in person or don’t have it at all. But for most conferences, hybrid can work well and VALA2022 is a great example of that.

I was on Zoom, and both my webcam and my slides appeared on the big screen in the room in Melbourne. I could also see and hear the room audience through Zoom, which makes a huge difference to how connected I felt - when I said I was drinking gin while presenting for the first time, and heard people laugh, I settled in right away.

The other key thing to all this was the conference app. People could ask questions the whole time on the app, whether they were watching online or in the room. I had these up on my second screen and responded to them in real time, which I really enjoy. Interactivity all the way through is always my preference over ‘questions at the end’.

Anyway, I had a great time, people said nice things on twitter so I’m assuming it worked well from their end too (much as I would have LOVED to be there - libraries of Australia, please invite me back over to your wonderful country! Running marketing workshops a few years back in Sydney, Brisbane and Melbourne was on of the best things I’ve ever done professionally). If you’re thinking of running a hybrid conference, talk to the VALA2022 people, they know what they’re doing!

(And if you’re wondering why hybrid is necessary, read Fobazi Ettarh’s post on the subject, and have a look at the Twitter conversation it sparked.)

Thanks to VALA for inviting me, thanks especially to Sam Gibbard, thanks to the organisers for letting me change my talk details and also for recording the session, and thanks SO much to the audience who came along - making your way early to the earliest session of Day 3 no less, and knowing it was a streamed presentation: I appreciate you!

Risks and Rough Edges: Building Genuine Relationships Through Library Social Media

Here we are with another regular blog-post, following on from the last one a mere [checks notes] 418 days ago!

I was recently invited by Royal Holloway to present at an event they were organising on academic library social media. RH themselves were also presenting, as were representatives from MMU and Liverpool Uni Libraries. The other presentations were all great (see below) and I learned a lot.

My presentation was about the work we do at University of York Library, and in particular how we’ve seen a monumental spike in social media engagement over the last 18 months or so. The slides are here.

The whole thing was recorded on Zoom so if you’d rather you can see and hear the slides here:

The video above starts from my talk, but I’d really recommend checking out the Nathalie Rees’s talk on MMU, Patrick Walker and our host Greg Leurs’s talk on Royal Holloway, and Amy Lewin’s talk on Liverpool University too.

It was great to hear talks from four different libraries with four varying approaches (I felt we at York had the most in common with Liverpool but everyone came at it slightly differently. There were so many conferences and events centering on social media a few years ago but you don’t get so many now - it’s still a really key issue though!

Thanks again to Greg for inviting me to present.