I spoke about UX last week at a Welsh Government event in Aberystwyth, the annual Marketing Awards for the Library, Archive and Museum sector. It was a rare chance to talk to an audience not just of information professionals, and I had a great time. I'm really hoping some of the User Experience in Libraries movement now spills over into museums and archives too...
My presentation consisted of an introduction to UX, examples of 7 ethnographic techniques, a brief section of user centred design, and then several instances of UX-led changes - things people have done to tweak or change their services, based on ethnographic fieldwork. For this part thanks to Andy Priestner, Jenny Foster, Ingela Wahlgren and Carl Barrow for their examples, and it also has in it a bunch of things we've done at my own place of work. The final section consists of some next steps, for those wishing to dip a toe in the UX waters at their own institution.
I had several interesting conversations after my talk, with some people who were already doing UX (we agreed it can really energise the workplace) and some people who wanted to try it out. Two completely independent and unrelated chats with people from the museum sector were about using UX with people in difficult situations - one was around early onset dementia, and the other was about returning to work after periods of incarceration. I don't know if ethnography is already used in these settings but it sounded potentially fascinating, and an angle to this work I'd never considered.
There was also an absolutely brilliant presentation from Mari Stevens, who is Director of Marketing - Tourism and Business, at the Welsh Government (having started off in the library sector). Her slides were ace and she was a hugely impressive speaker. The scope and scale and ambition of her marketing plans for the country I found absolutely inspiring. The presentation was half in English and half in Welsh with live translation into ear pieces for those like me who needed them - the translator did a pretty amazing job too.
It was great to see the National Library of Wales, which towers over the town like, as Penny Andrews put it, a massive BOOK FORTRESS.
Huge thanks to Jane Purdie for inviting me to Wales (we've been trying to sort this out since 2015 so it was lovely to finally make it happen) and to everyone at the event for being so welcoming and asking insightful questions, and for giving me lots of ideas for good marketing practice to take away with me... And if you DO start doing UX at your institution, please get in touch to let me know how it goes!