I'd like your input on what you'd like from a (possible!) new book on marketing libraries...

I’ve decided to avoid a long introduction and get straight to the point: I’d love your feedback on what a book about library marketing should contain. Here’s the form. For those interested, I’ve put the context below the embed!

I wrote The Library Marketing Toolkit in 2010, and it was published in 2011. It went incredibly well considering my relative inexperience at that time, and has become one of Facet Publishing’s best selling books ever.

However. It’s 13 years old now. That is SUCH a long time in library terms, in marketing terms, in life terms. I love the case studies in the book, but there’s not a single word of my parts I’d keep the same - it’s not that I disagree with my past self as such, I’ve just learned so much more about marketing in the intervening period. I’ve done so much marketing myself, and worked with literally hundreds of libraries on theirs - so I’d say different things if I were writing it today.

So perhaps the time is right to create a new marketing book, and before I get too far down the road with planning I wanted to get some feedback from the library road - hence the form above. If you take the time to fill in the form, or share it or this post with your networks, I’ll be really grateful. Cheers!

Where should libraries go now Twitter *HAS* become a wasteland?

Or: Nomadic social media part 2: libraries in the post-Twitter age

Just over a year ago I wrote ‘Where should libraries go if Twitter becomes a wasteland?’ and this is a spiritual successor to that earlier post, a check-in on the current state of play - and also a Part 2 to this article I wrote about Nomadic Social Media for Librarians (as opposed to libraries).

Why is this the post-Twitter age?

There are so many reasons libraries need to think about a strategy for being ex-X, but here are the most important:

1. X might not even survive. Musk has driven away advertisers and lacks the discipline to win them back, so bankruptcy is a realistic possibility

2. There may be a charge for use soon. Even if it’s $1 a year and you can get permission to subscribe, do you really want your library to financially support a place where hate speech, harassment, extremist content and misinformation are all spiking and the CEO is now actively promoting horrific toxic accounts and white supremacists?

3. A senior manager at another institution mentioned to me recently that it will soon cause too much reputational harm to be associated with X to justify the potential comms benefits of being there. But that takes up neatly on to…

4. It just doesn’t work anymore. Some niche areas of Twitter are managing to plough on, but in general it’s broken. Engagement is way down. It’s a haven for the worst people, and huge numbers of library-audience-type-people have left - so replies, ReTweets, just plain views for tweets are all tiny compared to what they once were. Twitter Analytics doesn’t work. The hateful conduct policy has been adjusted to, in essence, allow more hateful conduct. Musk has changed the algorithm so suppress links to news sites or posts that mention things he doesn’t like (I saw a tweet from an account with 58,000 followers which had fewer than 1,000 views, because it was about Bluesky) - so you can be a Twitter marketing genius and STILL not reach your own users with relevant content

All in all, at the very least you need a plan for what to do after Twitter. My own library is still there for now, but the second the subscription charge comes in we’re absolutely gone, if not before. The question is, where do we go, and what is the strategy?

What should libraries do next?

There’s no universal answer to this because it varies by sector.

University and College Libraries need to focus on Instagram

Instagram is absolutely crucial in HE, and not just to libraries. All professional services and departments need to get on there because it’s the only place almost every single undergraduate is on. Almost none of them are on Facebook, hardly any are on X, if they’re on LinkedIn they’re not there to interact with the library, and even email (the one channel literally every UG should be reachable on in theory) is largely ignored unless it is super-specific and very targeted.

I wrote a thing on Instagram for the Times Higher recently which goes into all the details about why Instagram is so important, lays out out some statistics, and gives some advice on how to use it well. Rather than recreating it here, for those working in FE and HE take a look and let me know what you think.

click the image to go to the article, which is free to read

Why not TikTok? Well it’s is not a universal thing for the University demographic (but almost is for the age group below), although it is a Big Deal so if you can spare the time and resources to do TikTok well, by all means get on there. But my advice would be to prioritise Instagram first of all, for its wider appeal and simpler methods for getting key messages to users.

Public Libraries need to up their Instagram game whilst not neglecting Facebook

For all Facebook’s problems (across all demographics except 55+ people are leaving FB, but so many 55+ are on there it is still the biggest social network - and daily use is consistently falling whilst leaping ever upwards on Instagram and TikTok) it remains a really useful tool for Public Libraries. It can act almost as a branch online, and Cape May County Library in the US and Hampshire Library Service in the UK are good examples of places doing that well.

There is a BIG amount of book chat on Threads, so this may be a conversation public libraries can tap into.

However, I think Instagram is the coming platform for this sector - and at the moment some libraries aren’t allowed it or are under a lot of restrictions as to how they can use it. Eventually this will change! So be ready when you’re given the green-light.

Here are some previous posts you may find helpful:

• Making the case for Instagram at your library: 10 reasons to set up a profile

• My own library’s Instagram guidelines

• (the most read Insta article on this site) A beginner’s guide to Instagram Reels, Stories & the Grid: what to post where

School Libraries probably need to focus on TikTok, but it’s not that simple

TikTok is, by far, the most popular platform among teens. If you’re a school library looking to appeal to students in your school, then here’s a good example of a normal, successful TikTok school library account in Medford.

If you’d like an example of what can happen a school library TikTok account really takes off, look no further than GVHSlibrary. They have over a million Likes so far, Nicki Minaj has commended their vibes in a comment, and Kelsey Bogan, the librarian in question, is just generally smashing it.

I love this post: it’s about ditching Dewey (yesss! In your face Dewey you massive racist) and seeing circulation climb by 600%, and it has been viewed over 1 million times! I mean, come on.

@gvhslibrary Getting rid of the old ways & embracing the new is resulting in more #students using the #library = #win #librariansoftiktok #librarytiktok #progress ♬ Walter White Rap - Mr Cool

If you’re interested in finding out more about Miss B’s approach, here’s a good article she wrote.

So why the ‘but it’s not that simple’ in the section header? Well, not all school library social media is aimed at the students. If your target audience is the parents, then things are lot more complicated - Twitter would have been good but isn’t any longer, which really leaves Facebook as a the primary method of reaching that audience. Not great, but worth doing for now if parent-engagement is part of your strategy. (The previously mentioned book-chat on Threads means it may be useful for school libraries in the future too.)

Special Libraries - Pharma, Health, Law etc - may need to spend more time on LinkedIn

The smaller and more specific your audience, the more useful LinkedIn is. If your library service can connect with every solicitor in your law firm, you’ll get useful intelligence that will prompt useful interaction.

As you’ll have guessed by now I’m pretty sure most libraries can benefit from a focus on Instagram, but that isn’t a universal truth. I’m not sure a Pharma or Law library will have much joy there. Health Libraries have more potential as there is a huge amount of use among healthcare professionals on the platform (specifically including while they’re at work, which is of course the ideal time to hit them with useful info!) but I’ve not yet seen a health library account totally cleaning up on Intagram - that’s not to say there isn’t one though! If you spot one, let me know.

What about Twitter / X alternatives like Bluesky, Mastodon, Threads, Discord and Spill?

None of these appear to be a good place for library accounts at the current time. I know of a handful of libraries and archives now on Bluesky, and I hope they make a go of it, but there’s not exactly a flood of case studies for the rest of us to learn from. (The Bodleian are also there and doing brilliantly as always, but both they and the British Library have such immense cultural capital I’m always wary of taking their success as a true indication that the rest of will also succeed somewhere…) I’ve created a Bluesky list of libraries and archives on the platform, for those already there, which I’ll keep adding to as we go along, so the rest of us can see how the early adopters are doing and adapt accordingly!

If you’ve read Part 1 of this post you’ll know I’m all in on Bluesky as the long term Twitter replacement for us as librarians, but I’m yet to see enough a movement from our target audience towards the platform to think it is ready for the organisational / institutional side of things.

I don’t know of any libraries currently making Mastodon work well (again, please let me know if I’m wrong! I’d love examples of orgs rocking Mastodon) and the somewhat chaotic effect of the multi-server the platform has means you could end up putting in a LOT of work and really only reaching your peers, not your target audience.

Discord was talked about a lot when Twitter first started going downhill, but it longer really gets mentioned as a viable alternative. It consists of several smaller, focused networks rather than one big one, so is unlikely to be suitable for a library’s needs.

Threads is an interesting one… In Part 1 I discussed the issues with it (very small active user group, not available in the EU [EDIT: since I wrote this post, Threads has become available in the EU after all]) but there are libraries making it work, for sure. Check out LMUlibrary for a great example. A real problem with it is once you’ve enabled your Threads account, it cannot be deleted unless you also fully delete your Instagram. So if you decide to give Threads a try and it doesn’t really work out, your threads account will be other there more or less forever, representing your library even though it’s not being actively used.

As part of a pilot at University of York my own library is on Threads, and we have a relatively health number of followers. Our posts get some engagement but I’m not convinced we’re nudging the needle on behaviour - fundamentally I put time into library social media because I want our users to actually DO something because of it. At the moment Threads feels very much like a classroom with no teachers - all the social media admins for brands and orgs are having a great time and producing some genuinely funny content, because no one is checking on them… I sort of enjoy this, but I also don’t want to sink any time into it because whilst I could try and make @UoYLibrary a fun Threads account that people generally like, that wouldn’t actually help me further the library’s strategic aims. That is the bottom line, and why we’re on social media at all.

Spill is an interesting site that may become a viable Twitter alternative in time, launched last year by former Twitter employees and specifically aimed at creating safety for diverse communities. You can read more about it here - at the moment it’s still in Beta and there’s a waiting list to join, so it’s hard to assess in greater detail, but I’d love this one to take off.

Have I forgotten anything important? let me know below

I always encourage comments but have recently realised my Comments box wasn’t displaying properly so no one could leave any… A short CSS code-injection later and that should now be fixed - so if I’ve left out a key issue or a key platform, I’d love to hear your perspective!

Universities need to get better at using Instagram – here’s how

I wrote an article for the Times Higher all about University use of Instagram. I think Insta is absolutely the most important social media in Higher Education at the moment now Twitter has become unusable, and this article sets out why that is and what to do about it.

It contains some stats, some useful links, and above all guidance on how to use it well!

The article is free to read - click the image or the link above go to the post on Times Higher Education site

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If you’re interested you can find details of my Instagram for University Departments and Professional Services here.

Nomadic Librarian Social Media in the post-Twitter age

Do you remember that feeling when Twitter first started working for you, and you were suddenly tapped into this seemingly infinite network of other people in your profession, who shared experiences and ideas and perspectives and guidance? What an amazing time that was; I absolutely loved it.

I got into librarianship in 2006, but it only really came alive for me in around 2010 when I got online. In 2011 I joined Twitter (thanks as ever to Bethan Ruddock and Laura Woods for persuading me that my doubts about it were misplaced!) and really everything changed. It led to all sorts of opportunities, but the thing I appreciate most about the platform is the sheer number of voices it has allowed me to hear - I got so many useful insights I wasn’t getting within the walls of my own institution. My eyes were opened, my knowledge was expanded, my politics moved even further to the left and I changed. Twitter changed me, for the better.

Twitter is now untenable

However, since Twitter became X it has become untenable and it is only the sheer power of the relationships I built over 12 years that has kept me there this long. There is no other brand or organisation run by a white supremacist that I would consider giving my time to; it feels deeply uneasy to be part of something so incredibly toxic, because you feel complicit.

I’m not deleting my account (yet) mainly because I don’t want anyone else using the alias, but I am officially leaving the site from Christmas - no longer logging in or posting. I wouldn’t presume to tell anyone else what to do but if you’re still there, I’d recommend at least considering getting out too.

Need some reasons to leave Twitter?

1. Hate speech, harassment, extremist content and misinformation have all spiked since Musk took over

2. Musk himself has said some abject things, including describing antisemitic conspiracy theories as ‘the absolute truth’, and threatened violence against his enemies

3. Musk has reinstated previously-banned white nationalists and whole host of incredibly toxic accounts which he’s now actively promoting, whilst deleting accounts of journalists he doesn’t like and reducing traffic to news sites

4. Honestly there’s just an endless list of things. Even just researching enough to list points 1-3 above is so bleak, I don’t want to do any more; every day there’s something else awful he’s done, just google his name and you’ll see the latest

So what happens next for libraries and librarians? Originally this one post about both those categories, but it got ridiculously long so I’ve moved the bits about libraries into a separate Part 2. Let’s focus first of all on us, the people working in the cultural orgs, which is the slightly less complicated side of the coin in some ways.

Social media for librarians, information professionals, and others who work in cultural organisations

So here’s a massive disclaimer about this section: it is VERY subjective. (The bit about libraries and social media in part 2 is far more objective.) It’s based on my experiences and my preferences. Your mileage may vary.

I have now been actively looking for and posting on Twitter alternatives for over a year, and this is what I’ve concluded. (tl;dr Bluesky is the closest equivalent to early Twitter, and I whole wholeheartedly recommend getting yourself an invite code if you can.)

Threads just isn’t quite happening for librarians

I wanted Threads to work, so I joined early and optimistically. I followed lots of library friends, plus a few larger accounts, newspapers and the like. And what I’ve found is, my feed is 90% posts from the Guardian etc and hardly any from the library people. (There is apparently loads of book-chat on Threads, but not so much library chat.)

Part of the reason for this is that Threads is unavailable in the EU. So the entirety of European librarianship, pretty much, is absent from the discussion. I love European librarians and want them in my network! [EDIT: since I wrote this post, Threads as become available in the EU! This may change everything and make Threads a viable network for librarians over time, we’ll have to wait and see.]

Threads famously became the fastest growing new social network ever: while Facebook and Twitter both took over 2 years to reach 10 million users, Threads took just 7 hours. There are now 137 million people with accounts - but that doesn’t matter. What mattes is active users. There are around 10 million active Threads users, who only spend 3 minutes a day on the app. (Obviously, 10 million is a large number - but compared with 200 million active Twitter users, or 2.35 billion active Instagram users, clearly there is simply less conversation to be had there.)

So my Threads account lies dormant, with a post basically saying: I’m putting my eggs in the Bluesky basket.

Instagram is essential for libraries but potentially less so for librarians

I enjoy Instagram but I am there as a drummer, not as a library professional. I do follow some librarians on there and enjoy their posts, but they tend to be about their lives rather than their work.

My experience has been that Instagram’s primary focus on video, then on image, and then on words, means it’s not as suited for a professional network in our particular profession (and a lot of info pros aren’t there on principle because it’s a Meta product) - but actually this is probably too limited thinking on my part. Naomi Smith is making the @blackandgoldeducation critical librarianship account work on Instagram, and points out:

There are many people, organisations who are interested / amazed by ideas of #critlib and share similar values especially younger audiences which is the main instagram demographic

LinkedIn is actually pretty good after all!

I have been so sneery about LinkedIn over the years, put off by some performative posting I saw in the early days, and the (rightly earned) reputation the platform has for being a home to the ‘I get up at 4am and have already done 3 workouts and boosted productivity in my companies by 6% by the time you have breakfast!! hashtag #stayhumble’ brigade. HOWEVER I was basically wrong, because like almost all communities, the thing it’s most famous for is not what it’s actually like for most people there.

Connect with the right people (oh hi!) and LinkedIn is a friendly, supportive place where you get useful updates about what is going on in the industry. It’s also a good place to share ideas, with decent numbers of people reading posts on there, and people actually leave comments and ask questions - posting on LinkedIn feels like blogging felt about 10 years ago!

The only downside is it’s almost all professional, and I love a little bit of personal mixed in - I want to know about who we all are as people, as well as what we achieve in our jobs. But basically if, like me, you’ve written LinkedIn off in the past, give it another go because you can be part of the good bit of it…

Mastodon is good, but it’s not quite the Twitter replacement I craved.

When I joined Mastodon I initially really enjoyed it, but several small things have meant that optimism was short lived. It doesn’t look great or feel that good to use - it’s a little clunky - and there’s well documented issues with finding people across the federated servers. There are also lots of examples of being people scolded for doing the wrong thing on Mastodon, though I’ve not experienced this myself.

More than that though, the biggest issue for me is I just find myself scrolling for a long time on the platform before I find content I’m interested in. The conversation just doesn’t quite seem to match up to what I need from a professional / social network mix - and that’s very much a personal thing so you might find the chat absolutely hits the sweet spot for you.

I had an interesting chat with a BlueSky user called Mx Vero who said Mastodon DID work better for them than Bluesky - in particular the code4lib.social server, which leads me to speculate that the info pros at the more technical end of librarianship are more likely to find Mastodon useful, because the are less likely to be put off by the technical hurdles to getting set up on the platform in the first place. So there’s a greater amount of conversation to be had in that area of libraryworld, on Mastodon.

Someone on Bluesky asked ‘why didn’t Mastodon work for ya’ll?’ and one of the answers was this:

“It felt a little like eating something because it was good for you but not something you enjoy”

This sums it up well: Mastodon has a great community but the vibe - I’m bringing out all the scientific terms now - is just slightly off, for me personally. Which brings us to…

Bluesky. I’m all in: Bluesky is the one.

I am only two months in to being part of this platform, but I really, really like it. It feels VERY twitter circa 2015 - not least in visual style as it is made by the same people who made Twitter in the first place, but just in terms of the way it feels and the conversations we’re having there.

The hit-rate of stuff I’m interested in versus total posts to scroll through is much higher than anything since several-years-ago-twitter, and there’s a real sense of a community sharing updates and ideas. It seems to have a good mix of serious and fun.

You need an invite code to join (which is part of the reason it’s not overrun by far-right people) - just ask on your other networks and chances are someone will message you with one. We all get one a week to give out to people. When you get there, say hi!

Click the image to view my profile (if you're already on Bluesky!)

I asked others why it worked for them: Alice Cann said:

“I found library and related people here on BlueSky immediately and there are a core amount of people posting quite often”

Selena Killick said:

“Ease of use and the fact that Librarian twitter seems to have moved here has helped”

…and several others chimed in with similar views. Arianne H. said:

“Once I figured out how they work, I have found the feeds to be a really useful way to keep up with library related conversations, especially Skybrarians. I like that feeds are created by users.”

Feeds are, I think, like Twitter lists but intended as a much more public-facing thing rather than a personal one. Here’s the skybrarian feed link for those already on the platform - thanks to Andromeda Yelton for setting it up!

manu schwendener said:

“Best feature for me: that their roadmap and issues are public”

…and also has some useful guidance on first Bluesky steps, including using Follower Bridge to reconnect with your Twitter contacts. It’s a pretty manual process that will take a while if you follow a lot of people, and it’s a bit hit and miss (if you follow someone called ‘Dave’ on Twitter it’ll find someone at random called Dave on Bluesky and be like, hey I think we got him!) but a good jumping off point. As always though, a reliable way to jump start your community building is this:

1) Set up your profile - bio, pic, a first post - BEFORE you start following people, so when they get the notification of the new follow and potentially click on your profile, there’s something for them to see

2) Find a librarian you like, click on the list of people THEY follow, and canabalise it

On top of all that, the way the community is building organically is really nice. Threads felt like a mad rush, with everyone joining and then almost immediately leaving (albeit not deleting their accounts because you can’t without also deleting Insta), while Mastodon felt like a party that had already been going for a while before you got there, and has certain rules and norms you’re not fully up to speed with. Bluesky just builds slowly, and because you get an invite code per week to give out, people are gradually bringing others into the fold and more and more people we all want to see there are arriving.

Here’s the real test of which social network you most identify with - which profile do you put in your speaker bio and on your first and last slides..? I’ve changed mine to Bluesky. I’m all in!

What is the longer-term prognosis for librarian social media?

The answer to this questions is of course that I don’t know, but there’s a couple of things worth bearing in mind. One is that even if, say, something else comes along in two years that we all end up switching to, two years is a long time! Two years of being a networked librarian able to tap into support and ideas beyond your institution, even if imperfectly, is so much better than nothing. But the other thing is, I don’t think we’ll ever get another Twitter. Not in terms of the sheer focus of dialogue in one place - the world and the online landscape is too fragmented now, so we’ll split off into smaller communities.

I’d love to be wrong about this of course. But if we do end up with lots of options, the important thing is not to let that put us off. Pick one, try it, and see if it’s for you. If it’s not, move on. If it is, go all in. Because we’re all better off for having a way to benefit from our professional community online - I hope you find yours!

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Read the Library-focused follow up to this post here: Where should libraries go now Twitter has become a Wasteland

Upcoming Power Hours on UX and Marketing

Two of my favourite people in Libraryland, Phil Bradley and Val Skelton, are running Power Hours on a Friday lunchtime. The idea is a packed hour of useful CPD, with space for discussion afterwards, for £35 a session. I’ve done one of these already and it was great, with loads Chat back-and-forth; they have sessions coming up on Canva, AI and more - plus three in the diary between now and the new year, hosted by me!

I hope to see you at one or more of them. Here’s what we’ve got coming up.

Introduction to UX in Libraries: November 17th

Libraries using UX are discovering rich and often fascinating data on their patrons, which is proving a nuanced feedback method to complement traditional surveys and focus groups. We'll explore what ethnography really is and why you might want to use it, then look at specific examples of techniques to try out. We'll also look at examples of changes libraries have made to their services based on UX projects.

More details of the UX In Libraries session on Eventbrite

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Jargon free introduction to Library Marketing

This session will focus on how to approach marketing libraries in all sectors. How do we frame messages so they have the most impact? What actually matters to our audiences? How do we keep things simple without dumbing down?

This works as a stand-alone session, but can also work as an introduction to the Strategic Marketing session below.

More details on the Intro To Library Marketing on Eventbrite.

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Strategic Marketing in Library Campaigns

Library marketing becomes hugely effective when it is coordinated and joined up. In this Power Hour we'll explore marketing strategically and in campaigns. We'll work on segmenting audiences and tailoring messages for each group, before tying everything together in a strategic marketing plan.

This session works as a stand-alone session, but also picks up where the Intro To Marketing, above, leaves off, if people want to take them as a pair.

More info on the Strategic Marketing Power Hour on Eventbrite.