Instagram for Libraries

If you do one thing differently with your library social media this year, what should it be?

The local knowledge you have of your library and your community always beats generic advice online - this article included - so if you already know what you want to focus on, I’m not telling you what you should do instead. Go with your instincts. But if you’re wondering about where to put your energy over the next twelve months, I’d suggest Instagram.

Twitter / X remains pretty vital to libraries, but for how long? It seems to be imploding, and people are leaving it in droves. Plus, many libraries have been developing their twitter accounts for years, whereas Instagram is still (relatively) new and can often benefit from some strategic attention.

Facebook remains essential for most public libraries, and continues to offer diminishing returns for the other sectors. I recently ran a marketing workshop for an academic library who’d lost their Facebook account through no fault of their own and were planning on starting again; don’t bother, I told them. I’d love to be free of Facebook - it’s such a problematic site and its increasingly difficult for libraries to get enough return on the time they invest in it.

Another reason not to worry too much about Facebook is it frees up time to spend on social media platforms with more impact. We only have so much time and we shouldn’t spread ourselves too thin; it’s better to do a small number of things well than be everywhere but not have time to do anything with full commitment. Which is also the reason I’m not recommending a focus on TikTok. It is the coming platform for sure: as of September 2021 it reached 1 billion users (becoming the fastest social network to do so, beating Instagram by 2.5 years) and a scarcely believable 167 million videos are watched per minute on the platform. But TikTok is something which takes a lot of time and energy, so perhaps it’s one to focus on if you’re absolutely nailing all your other social media profiles already… My biggest issue with it from a library point of view is that I can’t see a way of using it really well without the need for someone to appear on camera. If you look at @ToonLibraries (my favourite library TikTok and the best example I’ve found on how to do it well) it’s clearly the brainchild of a particular librarian with a real affinity for the platform - she’s in most videos because TikTok is a very personal medium, unlike Instagram or YouTube which can be both personal and impersonal. It requires a physical presence on screen. I’m not prepared to do that, nor ask anyone else to, so for that reason I’ve registered my library’s username so no one else can claim it in the meantime, while I wait for a suitable use case to present itself!

So to Instagram, then. It’s the third most popular social network (behind Facebook and, if you count it as social media, YouTube) with 1.4 billion active users. It is full of creative people. It is photo-and-video led but doesn’t JUST contain images. And it is, fundamentally, a nice place to market your library! It’s fun. The community are responsive. Instagram is an ever-growing site and very popular with younger people. For public and academic libraries it is essential - for school libraries it can be brilliant. For special libraries your mileage may vary.

So how do you go about using Instagram as a library, or indeed any cultural organisation? I’m starting the year with a series of posts about this: find the Instahacks mini series here.

Firstly how to make the case for creating a library profile if you don’t have one already, then getting started and how it all works, before moving onto the specifics: how to use Stories, and how to use Reels.

In the meantime you can see if I’m running any social media workshops online, or get in touch to book some training / a workshop for your organisation.

Social Media: The best times to post

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I like an infographic that actually tells us something useful. So, following the 'social media image sizing' one from a few weeks back, here's a 'when to post' infographic from QuickSprout.

I didn't used to think social media timings were important, but increasingly I think it is worth trying to hit times of peak engagement IF you're tweeting or posting something important, particularly when using social media as an organisation rather than just for yourself. If you've put effort into creating useful content, you want as many people to see it as possible.

Image courtesy of QuickSprout - click on it to view it on their site

Size matters: Cheat Sheets for Optimal Image Sizing and Update Length on Social Media

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This posts features two massive infographics: thanks to Darren Jones and Claire Dolan who I saw tweeting about these a while back.

First of all we have the Social Media Design Sizing Cheat Sheet

The Omnicoreagency.com cheat sheet below shows you exactly how big (to the pixel) the images for each element of your social media profile need to be. This is genuinely useful for organisations on social media, as you can get a huge amount of customer interaction via Twitter and Facebook; the wrong sized image will either be distorted to auto-cropped in your profile or header pics, which undermines how professional you appear. Consistency is important on social media for organisations, but you can't literally use the same image in all circumstances because the dimensions won't be appropriate.

So for Facebook, Twitter, LinkedIn, Pinterest, Instagram and (both) Google+ users, here's all the info on image sizing you'll ever need...

(Scroll waaaay down to below the infographic to find a tool which will resize your images for you!)

Second of all we have the Social Image Resizer Tool

So perhaps you're convinced that size matters when it comes to social media images - but wouldn't it be nice if you didn't have to actually crop your images yourself? All that faffing about and resizing to the exact pixel.

Well step forward the Social Image Resizer Tool - give it your image, then choose from various Twitter, Facebook, LinkedIn, Instagram, Pinterest, Google and YouTube image sizes and it'll crop your image down to the right proportions.

Click to go to open the Image Resizer Tool in a new window

Finally we have the Optimal Length of (almost) Everything Online Cheat Sheet

This one from Buffer is less definitively useful, but interesting all the same. Which length of Tweet, hashtag, Facebook update, blog headline, email subject line etc gets the most engagement? Glad you asked, right this way:

Steal this: Student Guide to Social Media

If you click the image below, you'll be taken to the Student Guide to Social Media. This is an interactive online resource, giving information on various social media platforms, and on tasks you can accomplish using social media - it is aimed primarily at undergraduates but has applications across the board. It is made available under a BY-NC-ND Creative Commons licence: in other words if you think this resource might be of use to YOUR students, feel free to use this, link to this, make it part of your own institution's website, just as long as you credit the creators (the BY part), aren't using it for commercial purposes (the NC part) and use it entirely as it is, in its current state, rather than creating your own version or derivatives (the ND part).

Alternatively, book mark libassets.manchester.ac.uk/social-media-guide/ or click the link to open the resource in a new window.

A Northern collaboration

The resource is the result of a joint project between the Libraries of the Universities of Leeds, Manchester and York, developed over the Summer. Michelle Schneider from Leeds' very successful Skills@Library team approached me about working together on a social media resource for undergraduates - I was extremely pleased she did, because it was something on my list to do anyway.

There's a lot of support out there for postgrads, academics, researchers generally in using social media, but I don't think there's as much for undergraduates. It's an area we're looking to expand at my own institution, and as well as face-to-face workshops I really wanted something that worked as an interactive learning object online, probably made using Articulate / Storyline. Imagine how pleased I was, therefore, when Michelle told me the other collaborators would be Manchester, including Jade Kelsall, who is absolutely brilliant with Articulate! I'd worked with Jade before at Leeds; she provided all the technical expertise to create the Digitisation Toolkit (using the Articulate), one of the parts of the LIFE-Share project I actually enjoyed. Also on the team were Carla Harwood at Leeds, and Sam Aston at Manchester.

So we got together, brainstormed on lots of massive pieces of paper, photographed the paper with our ipads, emailed each other a lot, and came up with a resource which we think will be really useful. I feel quite bad because I was off on paternity leave for a month of this and it took me ages to get back up to speed, so I don't feel like I contributed enough compared to Jade and Michelle who worked tirelessly on this (sorry guys!) but I'm really pleased with the result. It's gone down very well on Twitter, and I was excited to see we've found our way onto a curriculum already:

Look what we're using in iSchool #infolit class today! @shelldaynight @jadekelsall @tribigild @theREALwikiman http://t.co/5sk5PfcZKR

— Róisín Cassidy (@Roisin_Cassidy) November 5, 2013

How it works

Increasingly as I do more and more teaching, training, and planning, I'm aware that when introducing people to new tools (or trying to help people use existing tools better) you have to give them two different versions of the same core information. The first and obvious thing is how to use a tool - e.g. here's Twitter, here's how you create an account, here's some tips on using it. But this assumes some prior knowledge - what if you don't know why you'd need Twitter? So you also have to present the information in terms of tasks people want to achieve: "I want to boost my professional reputation" is one such task, and Twitter would be among the tools you might recommend to achieve this. The great thing about using Storyline is we can do exactly that - students can explore this resource by tool, or by task, or both.

We've also included case studies (some video, some not) and I'm indebted to my colleague in the Career's Service at York, Chris Millson, for providing a lot of really useful information about both tools and tasks and sourcing case studies...

The resource is, deliberately, very straightforward. We stripped out everything non-essential to give students easily digestible, bite-sized introductions to the various things they might want to use these tools for (Twitter, Facebook, LinkedIn, Slideshare, Google+, Academia.edu, blogs etc). It's also relatively informal without attempting to be in any way cool or streetwise. I've showed it to some of my students in info skills classes already and it's gone down very positively; I think even students who are very au fait with web 2.0 tools still appreciate some guidance on how to meld the social with the academic and the professional.

So, check out the Students Guide to Social Media, tell us what you think, and if you'd like to steal it, feel free.

The curse of 'oh, we already did that'

Things move a lot faster in library-land than people outside the profession would ever imagine - approaches, trends, philosophies and pedagogies all shift on an on-going basis. For this reason, the fact that something didn't work 2 or 3 years ago is really not a good enough reason not to try it now (and by the same token, the fact that something DID work 3 years ago isn't enough of a reason to keep doing it - we have to make sure it's still working in today's landscape).

This happens a lot though - someone new comes into an organisation and says 'why don't we try such and such?' and the reply is 'oh we already did that; it didn't work' and that's the end of it. In effect, a policy has been built off the back of one experience - and that experience may not be representative anymore, because things change, and people change.

This is particularly true in the web 2.0 landscape, where individuals' attitudes to interacting with organisations and businesses changes all the time. A Library may run a trial and the conclusion 'our users don't want to be friends with a Library on Facebook' emerges. If this trial took place in 2012 then it is entirely valid; don't waste your time and effort on a Facebook presence. If the trial happened in 2009, it's almost entirely without worth! That is SO long ago as to need re-visiting before a decision can be made on whether or not Facebook is a good idea - web 2.0 years are like dog years, so a 2009 Facebook study is the equivalent of a 1990 Library Management System study. :)

So, if you come across something that has already been tried, and you think the landscape has shifted sufficiently to try it again, don't take no for an answer! It may be that it doesn't work this time either, or it might be a huge triumph - either way, your Library's policy will be based on something current, and will be more likely to reflect the needs of your users...

- thewikiman

p.s I was in a Lean methodology training session the other day, which is what inspired me to finish this post which has lain in my drafts folder for a couple of months. It turns out a lot of Lean principles are things I've been thinking about for a while, including the business of not just doing things one way because they've always been done that way, and not trying anything new because it has been tried once before in the distant past. Lean puts it in terms of the five whys - asking why (or more likely, 'yeah, but WHY though?') enough times to actually get to the root cause of something. Heidi Fraser-Krauss who led the session gave an example of a hospital who asked their staff to sign into a book when they rode their bikes into work. No one knew why, it had apparently ever been thus. The bike-book went back as far as the 40s and was, it turned out, something to do with rationing during the war... So it just goes to show, some processes need a quick currency-check to see if they're still needed. Eliminate waste.

We're being asked to take on so many new functions as part of the changing role of the Information Professional - if we don't make sure we also lose anything non-essential, we'll eventually run out of steam...